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Click & Collect

Click & Collect lets you make an order online and then collect it from one of our stores.


This table shows what it costs, how long delivery takes and when you need to order by. And below it there are a few useful things to bear in mind.



Delivery Option Price When it Arrives Order By Exceptions to this service
Click & Collect (UK Mainland & Scotland)
We're currently unable to offer Click & Collect delivery
Click & Collect (Northern Ireland)

Exclusions

The Click & Collect service is available for the majority of, but not all, items online. Please check the individual product page(s) to see whether the item is available for this service. If the product is not available, the 'Click & Collect' icon will not be displayed.
We will do our absolute best to meet our stated delivery times, but they cannot be guaranteed - this is subject to stock and courier availability and demand.


Northern Ireland

• The A-Z brand list below, shows which additional brands are also unavailable for this service in Northern Ireland.

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
  7. G
  8. H
  9. I
  10. J
  11. K
  12. L
  13. M
  14. N
  15. O
  16. P
  17. Q
  18. R
  19. S
  20. T
  21. U
  22. V
  23. W
  24. X
  25. Y
  26. Z
Adore Alan Hannah Devoted Aldo Alexandre of England Ann Klein Antique Rogue Apricot
Bar Harbour Be Young Beauut Ben Sherman Suits Bertie Blue Vanilla Blue Vanilla Curve British Tailor
Carvela Carvela Comfort Centaur Big & Tall Craghoppers
Dare 2b Double Two Dune Dune Black Dunlop
Explosion London
Frank Wright Fuse
Gibson London Gola Classics Gola Sport
Hammond & Co Head over Heels
Izabel London Izabel London Curve
J by Jasper Conran Jewellery J by Jasper Conran Suits Jasper Silver Jeff Banks Joe Browns Jolie Moi Jon Richard
Karl Jackson Karl Lagerfeld KG Kurt Geiger Kurt Geiger Handbags
Limehaus Lipsy Jewellery Lonsdale
Marc Darcy Mela London Mela London Curve Miss KG Mood
Nine West
Occasions
Pierre Cardin Piscador Principles Jewellery
Racing Green Menswear Racing Green Suits Ravel Red Herring Suits Regatta Roberto Vianni Roland Cartier
Saloos Scott & Taylor Seaspray Shelby & Sons Simon Jeffrey Simply Silver Sistaglam Smart & Joy Solea Solo Steel & Jelly Steve Madden Stvdio by Jeff Banks Shirts & Ties Stvdio by Jeff Banks Suits Stylist Pick
The Collection The Collection Jewellery Thomas Nash Tog 24 Travel Blue Tripp
Viggo Vince Camuto
WP
Yumi Yumi Curves Yumi Girl


Occasionally we'll need an extra day to get your order to you

If we've run out on an item you've ordered in our main warehouse we can still get it to you from another location but we'll need an extra day. If this happens we'll tell you as you go through our online checkout, before you make payment.


Delays to your collection time

The majority of orders will be ready to collect by 2pm the next day but unforeseen problems such as bad weather can delay this. Please wait for our email saying your order’s ready to pick up before coming to collect it.


How to place a Click & Collect order

Just shop online as usual. When you go to the online checkout, choose Click & Collect. (You'll only see the option if everything in your bag is available for Click & Collect delivery.)

We'll email you when your order's ready to collect

When your order arrives in the store, we'll send you an email to let you know it's ready to be collected.


The majority of orders are ready by 2pm in 2 working days but please wait for your email just in case.

Come to the Click & Collect point within 14 days

Our Store Finder will show you where it is – or you can just ask one of us in the store.

If you haven't collected your order after seven days, we'll send you an email to remind you.

If you still haven't collected your order after 14 days, we'll send it back to the warehouse. After that, we'll refund you, which should take 3–5 working days to reach your account.

What to bring when you come to collect

When you come to pick up your order, please bring:
- The email we sent saying it’s ready for collection – as a print-out or on your phone, tablet or laptop.
- A bank card or some photo ID. If you paid with an American Express card, please bring it.

Someone else can collect it for you

They'll need to bring:
- The email we sent saying your order's ready for collection.
- Their own bank card or photo ID.

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